FAQ

Frequently Asked Questions
What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Email us at thecandyshop90@gmail.com to check the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

 

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

 

Where is The Candy Shop based?

Our office is located in Southfield, MI

 

Can I expedite my shipping?

Yes! We offer expedited shipping options within checkout.

 

Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

 

How can I pay for my order?

The Candy currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

 

How long will it take me to get my order?

For standard shipping, you should receive your order within 7-10 business days.

 

How can I check the status of my order?

Email us at thecandyshop90@gmail.com.

 

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

 

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us by emailing us at thecandyshop90@gmail.com

 

How do I return my order?

Returns are accepted for all items within 30 days of purchase. Please email us at thecandyshop90@gmail.com

 

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by emailing us at thecandyshop90@gmail.com